الوصف الوظيفي
• Answer all customer inquiries in a friendly, professional and efficient way.
• Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times.
• Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.
• Follow contact scripts (where applicable) and respond empathetically to customers.
• Conduct video verifications calls to authenticate customer identification as part of the sign-up process.
• Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.
• Resolve customer complaints end to end.
• Take ownership of customer enquiries and complaints to a satisfactory conclusion
• Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
• Promote and upsell Virgin mobile products and service through outbound campaigns
• Respond to customer queries through online channels, e.g. social media, emails, in-app chat
• Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly.
• Contribute to overall achievements of required Service Level by maintaining agreed personal targets.
• Assist other Virgin Mobile business functions as appropriate.
المهارات
• Ability to communicate clearly and effectively
• Ability to handle difficult situations in a professional manner and build employee loyalty
• Have well developed listening skills and the ability to assimilate information
• Patience and tact in working with customers, sometimes in stressful situations
• Self-motivated and punctual
• Must have the ability to work flexible hours as required (shifts cover 24 hours a day, 7 days a week)
• Sound knowledge of Social Media applications and trend
• High level of commitment, initiative and enthusiasm
• Fluent, written and spoken, in English (Arabic is preferable)
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الإتصالات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $1,500 - $2,000
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3806916
المرشح المفضل
المستوى المهني مبتدئ
عدد سنوات الخبرة الحد الأدنى: 1
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/contact-centre-champion-3806916/
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