VP of Customer Support ($200K/yr) - Online Hiring Tournament - Remote

الوصف الوظيفي
We’re running an Online Hiring Tournament on March 31st to hire VP’s of Customer Support (USD $200K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.

المهارات
The Vice President of Customer Support will lead the efforts to create a world-class customer support experience across our entire portfolio of enterprise software companies, as well as an additional 25-50 new acquisitions a year. You will take a scientific and metrics-based approach to centralize and deliver customer success measured through our NPS program. Your responsibilities will also include leading a culture of continuous improvement and weekly progress, simultaneously increasing quality and efficiency. You will be tasked to staff your support management and support agents with elite global resources that are smart, technical and have a passion for solving customer issues.
Candidate requirements:

10+ years experience managing 50+ person and

5+ people managers in a B2B or B2C multi-tiered global customer service environment - including helpdesk and highly technical support teams (phone, chat and email based) - with a track record of customer reported excellence across multiple products and technologies

Deep passion for customer success, coupled with a driving motivation to solve their problems and continually improve their experience - you are a customer advocate of the highest order

A deeply operational mindset - you dive into details, make decisions based on data, relentlessly measure and test, and hold people accountable for fact-based results

A strategic organizational outlook - you quickly understand and align clearly with the company’s vision for the support organization. You are able to quickly provide strategic input to the executive layer for any part of the organization you are responsible.

Exceptional communication and relationship building skills, high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment are essential

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Register at the green button, Webinar address and test platform link will be sent to confirmed candidates.
Join our community of remote professionals!
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة تكنولوجيا المعلومات; الإتصالات; الكمبيوتر/البرمجيات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 20
الرقم المرجعي للوظيفة JB3785630
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 15

https://www.bayt.com/ar/uae/jobs/vp-of-customer-support-200k-yr-online-hiring-tournament-remote-3785630/