Hiring for Global IT Service Desk
Work Location : Abu Dhabi
Experience: 4+ Years
Job description:
• At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
• Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
• Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
• Ability to understand and follow technical documentation
• Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
• Using a call tracking or IT service management System.
• Ability to maintain focus and handle multiple tasks or conversations at the same time
• Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
• Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
• Able to fix the systems - Mac book, IPhone, Androids, PC Desktops
• Able to diagnose the systems. And to fix it.
APPLY HERE
https://gulfcareerhunt.com/global-it-service-desk-abu-dhabi-uae/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
عفوا، تم إخفاء عرض الايميل لهذه الوظيفة حيث أنه قد مر أكثر من 30 يوما منذ نشر هذا الاعلان وقد تم ارشفته، يمكنك العودة الى الصفحة الرئيسية بالضغط على الرابط بالاعلى لمشاهدة احدث الوظائف المنشورة يوميا.
نسخة للطباعة 
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