الوصف الوظيفي
UAE National/ Emirati - Customer Support Executive| Electronics
Overview of the role:
Attend the customers at the reception and receive the units with no error/mistakes on the notification.
Manage customer incoming calls and update the repair status
Follow up with customer for estimate approval
Customer complaints very minimal – based on the target
Customer incoming calls to be attended within min rings based on the target
CSI based on the target
Customer waiting time – minimal based on the target
Customer orientation
Speed of attending to customers
Accuracy of data entry
System process knowledge and communication
Update repair status in SAP
Co-ordinate with stores for parts / units
Responsible for SAP Billing / invoicing
Filing of relevant documents.
Co-ordinate with Drivers for the committed deliveries
MIS reports
What you will do:-
Description of Accountability:
Attend the customers at the reception and receive the units with no error/mistakes on the notification with no error/mistakes on the notification.
Customer complaints very minimal – based on the target
Customer incoming calls to be attended within min rings based on the target
CSI based on the target
Customer waiting time – minimal based on the target
House keeping / grooming and preventability / punctuality
Customer orientation
Speed of attending to customers
Team approach
Initiative / flexibility and punctuality
Accuracy of data entry
System process knowledge and communication
المهارات
Required Skills to be successful:-
Good Communication Skills in English and Arabic
Attention to Detail
Highly Numerate
Good Communicator
Collaborative Style
Optimistic Attitude
Good working knowledge of Excel and key Microsoft Applications
Knowledge of SAP an additional advantage
What equips you for the role:
High School or Bachelor Degree
5-6 years’ experience working as customer support
Retail background preferred
Excel and computer literate
Thinking and Analytical Skills.
Empathy Customer service and results oriented Leadership and problem solving skills
Good communication skills
Excellent relationship skills
Accountability
تفاصيل الوظيفة
منطقة الوظيفة الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
https://www.bayt.com/ar/uae/jobs/customer-support-executive-4603784/
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