الوصف الوظيفي
Digital Experience Manager | IKEA | Regional Service Office | Jebel Ali, Dubai
Overview of the role
Plan and manages digital experience of customer centric digital products in both online and in-store to make IKEA more accessible digitally whenever the customers choose to meet us. Contribute to the execution of the strategic roadmap for IKEAs digital transformation journey by optimizing innovative and cost-effective solutions leveraging latest technology. Manage the digital experience optimization projects efficiently by meeting deadlines and business goals in agile way using all the aspects of managing UX projects including wireframing, prototyping, process mapping, resourcing, requirements gathering, roadmap, solutioning, risk identification, implementation, quality checking, maintenance plans.
What you will do
Plans and managers the execution of UX & functional changes by developing product/feature launch strategy with all stakeholders;
Provide overall direction on UX process to team that typically span multiple units and may also include outside suppliers/vendors.
Ensures user experience for Digital Channel is consistent with the First Entertainment brand and is intuitive and member-friendly;
Supports digital’s vision and strategies and leads efforts to enhance digital experiences in various relevant channels;
Ensures UX, functionality and overall experience are optimized to meet customer demands
Create flexible resource allocation for digital experience and UX projects, to deliver the fast-changing priorities, build ability for rapid iteration and experimentation
Establish and follow-up key digital experience indicators that are aligned with the digital performance and overall business performance indicators/ KPIs of IKEA
Work closely with the transformation leads and head of roles, to shift digital experience roadmap priorities as to secure the resources availability
Plan and manage high quality execution and delivery within defined scope.
Overall responsible for digital experience along with driving continuous improvement process based on customer/user feedback and real data analysis
Communicate effectively with cross-functional partners and stakeholders as needed on status, risks and accomplishments to ensure alignment with the overall project goals.
Adhere to technology governance policies and processes.
Establish digital experience strategy and initiate project mobilization by confirming project scope, estimate resources, roles and responsibilities
Prepare and follow-up budgets and timelines for digital experience enhancement across all the digital channels and platforms
Demonstrates innovation and solutioning using combination of Customer experience mapping in retail and digital knowledge.
Be responsible for the business aspects of the Digital experience. Along with Digital project team, manage project budget, debrief, identify deviations and secure delivery within agreed budget frames.
Ability to apply agile analysis techniques for creating user stories and acceptance criteria
Ability to demonstrates strong IKEA leadership skills, by using sound judgments to make timely and effective decisions
Challenge the current way of working and help find better solutions ¬- with simplicity and highest quality at lowest cost in mind.
المهارات
Required skills to be successful
Demonstrates a combination of a Digital experience, optimization, product experience and an effective people manager
Ability to apply agile analysis techniques for creating user stories and acceptance criteria
Ability to take ownership of complex and important digital experience and optimization projects and make effective decisions
Delivery focused with excellent attention to detail and drive to resolve issues
Coordinates and directs activities (incl. virtual) to help achieve business objectives in a complex environment
Directs effort to achieve long-term business objectives
Stimulates creative ideas and perspectives that add value
Ability to demonstrates strong IKEA leadership skills, by using sound judgments to make timely and effective decisions
Ability to understand the complexity of IKEA business and the role of technology as an integrated part of the business
Develop the business and deliver results
Lead and develop people
What equips you for the role
University degree in computer science and/or digital development
Design Thinking, Product development and project management experience
Knowledge about digital technologies and applications (e.g. search, social, mobile, Ecommerce, agile development, web design, kiosks)
Knowledge in various agile project management tools like Jira
Knowledge in enhancing Digital experience using various technology platforms related to Payments, Mobile app, Web, Loyalty, 3D, Augmented reality, Artificial Intelligence, Machine learning and in-store kiosk applications.
Thorough understanding about home furnishing business and other IKEA verticals like Food, Home business planning etc.
Ability to understand the complexity of IKEA business and the role of technology as an integrated part of the business
Solid knowledge of Growing IKEA Together and IKEA Way of Working
Understanding of all aspects of the IKEA Digital customer experience in relation to relevant market and customer trends
Diverse leadership experiences in various situations
Experience in stakeholder and change management
Good written & spoken English
تفاصيل الوظيفة
منطقة الوظيفة الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
https://www.bayt.com/ar/uae/jobs/digital-experience-manager-4598413/
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