الوصف الوظيفي
To ensure that the assigned Managed Transportation Contract of our Key Account is running accordingly to set schedules, budget targets and Contract Requirements. In this role you will manage on daily basis the client requirements, coordination with drivers, the client as well as internal structures such as Service and Maintenance as well as Fleet Logistics to ensure optimum fleet utilization and job completions. Further to this will manage the monthly fleet reports regarding, but not limited to, Overtime, scheduling of drivers, Annual Leave, fuel expenses. This must be achieved in the most cost-effective and efficient way as continuous improvement is paramount in achieving the financial and operational targets.
Operations (Supervision of driver pool and support of MTS Bussing Contract requirements)
To be the first escalation point when Customer requires assistance.
Ensure there are sufficient resources – drivers, prepared vehicles, backup resources and support services available for each shift
Ensure the MTS Manager is aware of any challenges with staffing or routes requirements.
Drivers Roster and Annual Leave schedules
Coordinate with Hertz PRO team for any legal requirements that enable day to day operations of the department
Reporting
Monthly Fleet Reports and other operations reports
Contract performance data supply reports
Special Passes management for Vehicles and drivers – JAFZA, Sharjah, CNIA, Oman transfers etc.
Unknown Damage & HSE – Documented Communication with Hertz Support Services
Document Traffic Fines violations by the team and organize coaching session to prevent future reoccurrences
Training, Coaching & Disciplinary reports
Assist Credit Control team with supporting docs for invoices and outstanding amounts recovery
Contract Cost Control and Efficiency
Run unknown damage reports along with Hertz Maintenance team and reduce the amount of money lost due to
unknown damages, identifying also better ways to manage operation
Provide regular updates to MTS Manager and Senior Management Team, regarding potential cost saving or
efficiency improvements with direct impact in Contract profitability
Customer complaints and resolution
Record all Customer Complaints and document corrective action
Ensure all operational and HSE policies and procedures are strictly adhered by entire assigned team to ensure Customer satisfaction.
Deal with all escalated customer complaints as per the agreed process.
Management
Carry out bi-monthly personal development( update sessions)
Attend, minute and lead regular operational and team meetings
Maintain and develop relationship between MTS and its piers within the business
Carry out monthly huddle meetings with the driver pool and document outcome
المهارات
Minimum Qualifications and Knowledge:
Bachelor’s degree or equivalent
Professional communication and presentational (written and verbal) skills
Excellent interpersonal skills and high level of emotional intelligence
Minimum Experience:
At least 2 year experience in Client Operations/ Support Administration or similar role
Over 2 years’ experience working in the automotive industry ( Transportation)
Clean Valid UAE Driver’s License
Job-Specific Skills:
Excellent team building skills
Demonstration of leadership qualities
Excellent problem solving and analytical skills
Ability to plan and organize effectively
تفاصيل الوظيفة
منطقة الوظيفة الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الشؤون القانونية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
https://www.bayt.com/ar/uae/jobs/contracts-supervisor-hertz-uae-4447154/
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