الوصف الوظيفي
Job Purpose: Processing refunds accurately in Revenue accounting and financial systems and ensuring timely payments and responses for customer queries in line with the SLA. Ensuring KPIs are always adhered to manage customer expectations. Job Outline: - Process refund of direct/indirect sales channels documents for requests submitted by customers in line with the corporate policy. This involves fare, refund and tax computation based on pricing circulars, fare verification in GDS, refund calculations and tax verification as per IATA rules. - Review local approvals for refund of visa, group deposit EMDs, cancel active bookings & change e-ticket status for refund requests submitted. - Handle refund emails from customers (passengers). Liaise with internal commercial & financial departments for refund related matters. - Ensure compliance to refund policy & rules, Payment Card Industry Data Security Standard (PCI DSS), General Data Protection Rights (GDPR), and local consumer protection laws related to refunds - Liaise and support Head Office & other global business teams for refund activities, queries, complaints, and claims. - Liaise with acquirers for payment challenges to resolve refund disputes and manage customer expectations. Conduct UATs for refund functionality on acquirer consoles and in Finance systems.
تفاصيل الوظيفة
منطقة الوظيفة الإمارات العربية المتحدة
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
نسخة للطباعة 
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