الوصف الوظيفي
These are the main responsibilities of this role RESPONSIBILITIES: 1. Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center. 2. Proactively offer customer to register IVR and SMS service according to procedures and guidelines 3. Escalate customer queries and complaints as necessary. 4. Follows up with customer via telephone or email following initial sales contact 5. Explain products or services and prices, and answer all the customers questions. 6. Polite and courteous when dealing with customers all the time. 7. Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers. 8. Keep accurate data on all tasks performed as per defined format, 9. Keep customer documents secured and filed accordingly 10. Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing customers. 11. Meet or exceed the daily, weekly, and monthly sales targets set by the Management. 12. Proactively cross seel and up sell the various bank products to customers or caller that qualify 13. Escalate hazard /potential risk immediately, via the proper channels 14. Adherance to all Bank policies. Job Conditions: 15. Required to work on shifts 16. Required to work 6 days a week 17. Required to do overtime when necessary 18. Required to perform additional tasks when necessary
المهارات
Bachelor degree & Excellent communication skills (English & Arabic)
تفاصيل الوظيفة
منطقة الوظيفة رأس الخيمة, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/call-center-agent-4134052/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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