Job Description
Black & Grey HR is recruiting for one of the world’s largest visa process outsourcing specialists for governments and diplomatic missions worldwide in Algeria. Our client is looking to hire Operations Managers with hands on experience in Operation management, for two of its locations named Oran & Annaba in Algeria.
Job Responsibilities:
To manage end-to-end operations of the Visa Application Centre whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them.
Document scrutiny & verification for visa processing
Handling cash & bank related transactions if assigned
Maintaining & recording all application data in a timely and accurate manner
Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics
company etc.
Conduct regular Audits for all processes & implement all new process rollouts or changes
Identify incorrect or incomplete information by regular quality checks thereby ensuring the accuracy
of the visa application.
To monitor track and reduce the number of errors every month, within acceptable limits.
Maintain & improve the level of customer & mission satisfaction to increase productivity and
cost effectiveness. Ensure that the teams are aligned & contribute towards the achievement of
parameters enlisted in the Team Objective Tracker.
Maintain adherence to the Service Level Agreements for all processes and ensure adherence to
Standard Operating Procedures, manuals etc. without any deviation.
Ensure that the teams are mentored & work towards adherence to all SOPs/ processes, required to
be complied with, from an Organisational & ISO perspective.
Ensure compliance with the company defined principles, policies & procedures as applicable to
the role
Maintain high standards of ethics, integrity, and compliance with corporate procedures
Ensure that the entire process is completed within the mandated Turn Around Time
Ensure no penalties are incurred
Ensure personal & professional development for self and team by conducting training on regular
basis (product & process)
Ensure that all staff attends training scheduled by HR & ensures effective Process Monitoring,
by conducting Internal Process Certifications (OCLs), for all staff.
Provide assistance to staff when needed and handle applicant/customer escalations
Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC
Manage VAC productivity and VAC security (Physical & data)
Mentor the team on a regular basis, thereby ensuring a successor is created for the position assist
Manager/Unit Manager in Succession planning
Other requirements:
Fluency in French, English & Arabic.
5 – 7 years of experience in a similar role.
Nationality no bar.
When uploading your CV please ensure it is saved in a Word format. All CV’s are treated with the utmost confidentiality and will not be forwarded without your prior permission. However, we regret that due to the number of applications received each day we are only able to contact those applicants who are shortlisted.
Tagged as: Operations, Operations Manager, Process Outsourcing
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