الوصف الوظيفي
Provides accurate services to customers in a clear, continuous, and professional manner.
Handles all incoming calls with assistance from supervisors when necessary. Interface with the all concerned sections when required in order to ensure that customers are provided with prompt and reliable response.
Highlights to the immediate supervisor the key issues and follow up as required resolving the issues.
Exhibits diplomacy when dealing with or addressing all customers’ calls Show politeness, poise, and dignity in handling calls
Has a good attendance and work record including punctuality and reliability. Attends to shift work as assigned to ensure continuity in Contact Center service operations.
Abides by the Contact Centre Shift Adherence policy.
Assists in conducting Customer Satisfaction surveys or campaigns when required.
Comply with the operating instructions and quality standards at all times.
Performs any other similar or related duties as & when assigned by Contact Centre Management.
المهارات
Bachelor’s Degree in Business Administration or equivalent
Minimum experience of 3 years in Call Centre/ Contact Centre of a customer oriented organization
Skilled at using contact centre systems e.g. ACD or CRM
Native Arabic speaker with excellent knowledge of English language skills which include: listening, speaking, writing and reading.
Ability to work under pressure.
Experience in handling customer queries/complaints/service requests in a customer service industry
تفاصيل الوظيفة
منطقة الوظيفة العين, الإمارات العربية المتحدة
قطاع الشركة خدمات المرافق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف عقود
الراتب الشهري $1,500 - $2,000
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
الشهادة بكالوريوس/ دبلوم عالي
نسخة للطباعة 
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