• Manage the day to day activities in the Workshop.
• Assist After Sales Services Manager in preparing Department’s annual budget.
• Identify training requirements for personnel under his supervision and forward his recommendations to After Sales Services Manager.
• Confirm that the work of staff complies with the Company’s After Sales Polices & Procedures.
• Assist the After Sales Services Manager in preparing reports that provide management with information about service activities in the workshop.
• Track employees’ efficiency and productivity.
• Update and train staff under his supervision on latest techniques introduced by the principal in servicing the vehicles.
• Direct activities of workers engaged in testing new equipment and recommend purchase or rejection of equipment.
• Approve attendance sheet and its adjustments before it is sent to Accounts & Finance Department.
• Ensure that Time Controller maintains time control records/sheets and allocate time to each task accurately.
• Ensure that customers are provided with the best service in an effective and efficient manner.
• Coordinate with Procurement & Stores Department to provide the Workshop with required parts and equipment.
• Determine need of new staff and coordinate with Administration & HR Department to recruit new staff.
• Coordinate with the Procurement & Stores Department to order tools for new cars.
• Handle field complaints and accidents.
• Evaluate the performance of personnel under his supervision and prepare reports to After Sales Services Manager.
• Direct and supervise the personnel under his supervision in performing their tasks and solving problems they encounter while performing their jobs.
• Perform other duties as requested by the After Sales Services Manager.
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