Parts Advisor- Toyota & Lexus | Al Futtaim Motors | Ajman, UAE

الوصف الوظيفي
About The Role

This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.

The Part Sales Representative is the most critical contributor to parts operation for supply of all parts as per customer and workshop demands of the branch and needs to demonstrate an extremely high level of relationship between all stakeholders to deliver exceptional customer experience.

This is a support function and is crucial for achieving budgeted parts revenue targets every month.

This position directly interacts with:

Customers
Service Advisor
Parts Supervisor
Job controller
Technicians
Workshop Manager

This role is often required to work extended hours to achieve targets and deliver on customer commitments.

Key Responsibilities Include:

Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets
Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
Ensure accurate information capture of customer details on SAP for effective customer data management
Ensure 100% compliance with Standard Operating Procedures

المهارات
Minimum Qualifications and Knowledge:

Diploma or equivalent
Automobile background
Sales and customer service experience

Minimum Experience:

3 to 5 years overall experience with automotive industry, preferably in a similar parts sales/ Customer Service operations role.

Job-Specific Skills:

Working knowledge of MS office, SAP knowledge preferred.
Customer handling skills.
Good communication skills.
Conversant English & basic Arabic speaking
Electronic Parts Catalogue(EPC) proficient
Product and process knowledge

Behavioral Competencies:

Customer oriented
Honest and responsible
Culturally sensitive
Good Teamwork
Excellent interpersonal skills

تفاصيل الوظيفة
منطقة الوظيفة عجمان, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/parts-advisor-toyota-lexus-al-futtaim-motors-ajman-uae-4444982/