الوصف الوظيفي
The primary function of the Technical Advisor (TA) is the symptom confirmation, diagnosis & repair of complex customer vehicle concerns based on direct interaction & road test with the customer, to identify the location, source and magnitude of the customer complaint.
Job Context:
The Technical Advisor role will report to the Workshop Manager. This role is specifically designed to interact with customer that experience technical issues. A very knowledgeable role in terms of technical issues to resolve and fix with proper diagnosis.
Diagnose difficult technical concerns
Offer technical solutions and report to enhance products and services
Manage complaint and filter best technical solution for customers
Analyse technical trends and work in conjunction with National Technical Leader to resolve difficult diagnosis.
Report all findings to Workshop Manager and Service Manager.
Ensure DMT’s are mentored on difficult diagnosis
Advise on branch technical requirements and solutions
Engage with SGA to ensure that we advocate am environment of continuous improvement
Ensure FIX IT RIGHT is adopted as a culture within the teams they support
Study warranty trends and advise of BFTR submission
Below are the job responsibilities:
To maximize the sold hours from technical operations to meet the revenue performance objectives by supporting the Workshop Manager in target setting and achievement of his/her direct reports.
Ensure and monitor optimal capacity of resources of the direct reports to deliver Total Quality Management.
To constantly evaluate through performance management all direct reports to support the development and growth.
Identify areas of continuous improvement within the workshop operations to create a more efficient and safer workplace by supporting the Workshop Manager to promote Kaizen culture
المهارات
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تفاصيل الوظيفة
منطقة الوظيفة عجمان, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الصيانة والإصلاح والدعم الفني
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة
الجنسية الإمارات العربية المتحدة
نسخة للطباعة 
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