Service Advisor - Commercial Vehicle | Al Futtaim Motors | Ajman

الوصف الوظيفي
About the Position:

We are currently looking for technically competent & performance driven Service Advisor to work within our Commercial Vehicle Division in Al Futtaim Motors in Ajman. As Service Advisors you are the first contact for customers in the Workshop, you will maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.

As part of our Service team, your key responsibilities are as follows:

Build long-term relationships with customers to ensure customer retention & loyalty.
Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

المهارات
About You:

The ideal candidate for this role should possess a good general level of education and should have at least 3 to 5 years overall experience with automotive industry, preferably in a similar service role and most important in multi-brand commercial vehicle facility/workshop. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.

تفاصيل الوظيفة
منطقة الوظيفة عجمان, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/service-advisor-commercial-vehicle-al-futtaim-motors-ajman-4394925/