الوصف الوظيفي
RESPONSIBILITIES
Provide advanced expertise for technical support for modules used by departments to manage the daily operation.
Ensure integrity of data integration between systems modules.
Identify when issues require assistance. Complete required documentation, including submitting tickets. Administer security.
Development of thorough testing plans for a variety of testing purposes including application testing of patch sets, software patch sets, service packs and unit/integration testing, application upgrades and implementation of new functionality.
Coordinate with back office end users. As production critical issues occur, this position will test the technical resolution, in a test environment, before it can be introduced into the production environment.
Monitor and ensure support requests are assigned to the appropriate resources, follow the established prioritization guidelines, are completed and communicated to the end user. Analyze turnaround time of service requests against benchmarks and take appropriate corrective action when targets are not being met.
Provide project management for implementation of new functionality including comprising projected tasks, assignments, due dates, dependencies, accomplishments and anticipated needs.
Use defined measurement, analysis and evaluation methods to accurately identify and document process improvements.
Coordinate communication regarding scheduled and unanticipated system outages with peer departments in order to provide complete and relevant information.
المهارات
PREFERRED EDUCATION/EXPERIENCE:
BS degree in Information Technology or related field and knowledge of engineering applications preferred.
25 years of experience in a leadership role
تفاصيل الوظيفة
منطقة الوظيفة أبو ظبي, الإمارات العربية المتحدة
قطاع الشركة الاستشارات الهندسية العامة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
https://www.bayt.com/ar/uae/jobs/director-of-line-of-business-systems-4591376/
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