الوصف الوظيفي
One of our clients in health care industry offers advisory services to corporations and government clients in UAE, intends to recruit Customer Care Agent for call center. The successful candidate is required to perform the following duties:
Receive customers’ inquiries, feedback and complaints through inbound calls
Capture and register feedback in the system
Channel customers’ feedback and conduct follow-ups when required
Conduct outbound calls for various advisories i.e. reminders on renewals, campaigns etc.
Perform duty on shifts and public holidays as per business requirement
Implement policies and procedures as per published guidelines
المهارات
Needs to have Bachelor degree or Diploma in Pharmacy or equivalent
Needs to have knowledge of medical terminology
Good command of written and spoken English and Arabic
Basic analytical, execution, problem solving and decision-making skills
Flexible and able to work under pressure
Basic knowledge of health insurance concepts
Good knowledge of Microsoft applications
Must possess 3 to 5 years of relevant experience
تفاصيل الوظيفة
منطقة الوظيفة أبو ظبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف عقود
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/customer-care-agent-4478063/
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