الوصف الوظيفي
Research and identify solutions to software application issues
• Diagnose and troubleshoot technical issues, including software setup and network
configuration browser setting, etc…
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Contact clients through a series of actions, either via email, phone or visit, until their
technical issues are resolved.
• Manage several open issues at one time
• Follow up with clients to ensure the system are fully functional and work properly after
troubleshooting
• Proper closure of support tickets, and prepare accurate and timely reports
• Document technical knowledge in the formal notes with solving steps
• Maintain good relationships with clients
• Train / guide users how to properly use the application.
المهارات
A degree in Computer Science, IT or Software Engineering. (Microsoft certification is a plus) .
• Previous experience in eDMS and eCMS systems is required .
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT
Help Desk Technician or similar role .
• Knowledge in Cloud Applications & Platforms .
• Solid experience in Windows OS environment .
• Very good experience in DB (MS SQL server / Oracle) .
• Solid experience of computer systems, mobile devices and other tech products .
• Solid experience of communication protocols IP/PORT, HTTP, HTTPS, RDP, etc.
• Ability to diagnose and troubleshoot basic technical issues.
• Work on remote desktop applications and help desk software .
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both verbal & written .
• +2 years of UAE experience .
• Valid UAE driving license.
• Located in Abu Dhabi.
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة تطوير البرمجيات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4 الحد الأقصى: 10
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/technical-support-engineer-4211136/
نسخة للطباعة 
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