الوصف الوظيفي
Responsibilities:
• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Determining the best solution based on the issue and details provided by customers
• Providing technical assistance for questions and problems
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Following up with customers to ensure full resolution of issues
• Creating, editing user account in Active Directory
• Creating, editing permission of mailboxes in Exchange server.
• Creating GPOs.
• Creating and editing permission of share folders.
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in the Service Manager
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
المهارات
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• roficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field
• Experience in iPhone devices, , Azure, Office 365, Adobe Acrobat, Windows 10, Microsoft Teams
• Experience in the following will add value:
- Carbon Black end point protection
- Microsoft Configuration Manager for patching
- Microsoft Service Manager for ticketing
- Microsoft inTune
- Microsoft Remote Desktop App
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
https://www.bayt.com/ar/uae/jobs/it-helpdesk-6-to-12mths-4187740/
نسخة للطباعة 
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