Job Description and Requirements
The Responsibilities
Provide second level technical support to all Mac and Windows users including staff, faculty and students.
Assist and train first level staff of technology upgrade.
Support the following technologies:
Mobile devices, iPad and Smart phones, Multimedia labs, Smart boards, Video Conference distance learning classrooms.
Provide Dual boot support to Windows and MAC users.
Installs, supports and maintains servers and desktops, laptops and scanners
Installs, supports and maintains all academic and administrative software applications.
Installs, supports and maintains A/V equipment (multimedia projectors, video conference equipment)
Manages and supports printers and print servers.
Responds to logged calls using CA Service Desk manager software.
Backs up support for A/V Technician.
Supports off-campus clients by maintaining hardware and software of PCs, laptops, printers and Internet lines.
Assists in building new Images for MAC and Windows using Symantec Ghost and Casper suite software.
Creates new applications using Novell Zen Works and Windows XP/Windows 7.
Participates in planning and implementing IT support to University on and off campus events.
Prepare to work outside normal working hours.
The Requirements
BS in computers related field of Higher Diploma in Electronics & computer Science from an accredited institute.
A minimum of 2 years of support experience in end user environment, networking concepts and troubleshooting Office Apps, or an equivalent combination of education, skills and experience.
Networking Concepts and WIN/MAC Operating system.
Arabic/English bilingual- preferred.
Good understanding of ITIL concepts.
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