General Description of Role Responsibilities:
Develop, implement and continuously monitor management systems to ensure process efficiency for activities related to the below Government Relations functions;-
Trade Licence & Chamber of Commerce Certificates.
Civil Defence Approvals.
Local Municipality, Environmental and Health Authorities Approvals and Certificates.
Operational Fleet Licensing Management.
Provide oversight and guidance to ensure Government Relations functions and activities are conducted in a timely and efficient manner.
Resolve escalations.
Manage workflow and process efficiency.
Implement laid down policies, processes and procedures.
Proactively mitigate any circumstances that may interrupt the smooth running of the Government relations Functions, including the provision of guidance to personnel for resolution of challenges affecting day to day operations.
Proactive and timely reporting and escalation to Govt. Relations Dept. Manager, General Services for all matters hindering business continuity, process efficiency and other factors that may adversely affect the delivery of Government Relations functions.
Develop, implement and continuously monitor management systems to ensure process efficiency for activities related to the below Employee Services functions;-
Passport Custody and Handling.
Processing of Visas and residency permits.
Processing of accommodation requests.
Processing of utility bills.
Processing of security Passes.
Provide oversight and guidance to ensure Employee Services functions and activities are conducted in a timely and efficient manner.
Manage process efficiency.
Implement laid down policies, processes and procedures.
Proactively mitigate any circumstances that may interrupt the smooth running of the Employee Services Functions, including the provision of guidance to personnel for resolution of challenges affecting day to day operations.
Proactive and timely reporting and escalation to Vice President, General Services for all matters hindering business continuity, process efficiency and other factors that may adversely affect the delivery of Employee Services functions.
Generic Accountabilities:
Operational Plans
Develop consistent and realistic long- and short-term operational plans for the Department in line with the Division and company objectives and manage the implementation of the approved long- and short-term plans and ensure they are effectively converted into its performance objectives to realise the Division Objectives and establish service levels.
Budgets and Operational Plans
Develop and manage the Department annual budget in line with the Division’s business objectives and operational plans, ensuring that adequate funding provision is made for all Department activities.
Monitor expenditure against approved Department budget on a regular basis; investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.
Policies, Systems, Processes & Procedures
Develop and implement appropriate Department policies, processes, systems, standards, procedures and internal controls, Company guidelines in order to support execution of the Division’s work programs in line with Company standards.
Performance Management
Contribute to the development of the Division’s KPI’s and ensure proper cascade of the Performance objectives within the Department and establish monitoring mechanisms to ensure delivery of these objectives and promote a performance-driven culture.
Manage the implementation of the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines.
People Development
Develop knowledge, competencies and innovative spirit in the Department and support the establishment of Personal Development Plans (PDP’s), Succession Planning and Talent pipeline within the Department in coordination with the Human Capital to continuously develop employees with emphasis on UAE Nationals to meet Emiratization targets.
Organisation Structure and Development
Review, develop and recommend the appropriate organisation structure for the Department that will best utilise human capital while proactively incorporating sustainability into the on-going work practices to meet the business objectives.
Risk Management
Contribute and support the establishment of a Corporate Integrated Risk Management System within the Department, while identifying and assessing relevant domain risks and implement measures to manage and mitigate all identified risks within the Department.
Communicate corporate business ethics and Company’s Code of Conduct to employees within the Department and ensure compliance to the Corporate Policies and guidelines.
Innovation and Continuous Improvement
Promote an organisation culture that encourages innovation, enhances employee motivation and supports initiatives for the implementation of Change Management to continuously improve the Department operations and services.
Recommend improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the Department.
Health, Safety, Environment (HSE) and Sustainability
Support the institution and implementation of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems & controls and applicable legislation and sustainability guidelines across the Department in line with international standards, best practices and the Client Code of Practices.
Ensure adequate HSE training and induction for all Department employees to meet HSE standards.
Management Information Systems (MIS) and Reports
Ensure that all Department MIS and progress reports are prepared to provide accurate and timely reports and necessary information to Company Management to effectively manage the business.
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