Essential
Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
Excellent interpersonal skills and relates well with a wide range of people/customers
Experience in resolving straight forward customer conflict
Demonstrated excellent attention to detail
Demonstrated ability to work effectively as part of a busy team
Basic computer skills including the ability to navigate around a computer
Ability to work flexible rostered hours, including scheduled breaks
Working knowledge of Microsoft Office
Tolerance for stress in a fast paced working environment
Desirable
Previous call center experience
Previous experience of telephone and/or electronic order booking systems
Demonstrable success in achieving targets through selling services and products