call center agent
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الوصف الوظيفي - Meet all service standards and indicators as per department guidelines. - Keep update on DAS Subsidiaries information to provide accurate information to clients by explaining procedures; answering questions - Attend various training programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures. -Maintain effective relationship with supervisors and peers to ensure teamwork. -Receive in-bound calls from customers and prospects through voice, fax, e-mail and web while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. -Provide high quality customer service by handling customer service requests as defined in the Call Center manual efficiently and accurately with relevant necessary documentation. - Identify and maximize up-selling and cross-selling opportunities and generate sales and leads as appropriate. -Educate the customer about the organization’s products and services. -Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate. -Participate in Outbound calling for new businesses when required. -Handle light back office work related to leads, follow-up, customer complaints etc. -Maintain confidentiality of the company’s customers and data. - Adheres to the assigned shift schedule and avoid any late attendance - Interact with diversified customers and all departments on a 24 hours basis. - Handle sudden rush of calls, stressful periods, and call volume pressure - Solve customer problems, handle irate customers and have the ability to cross-sell. - Be on top-off of all the company’s products, services and promotions - Deal with customers from different languages, accents and cultures. -Have thorough knowledge of all systems as per the given trainings المهارات Customer focus and Attention to detail Ø Graduate in any discipline with 1 year in Call Center or Customer Service. Ø Exceptional verbal and written communication skills Ø Positive professional customer orientated attitude Ø Proven record of adherence to shift schedule Ø Problem solving and analytical skills Computer literacy تفاصيل الوظيفة
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