الوصف الوظيفي
Job Purpose
To maximise sales through providing exceptional customer service in a professional and efficient manner to all guests to ensure customer satisfaction
Key & Functional Responsibilities
• Provide friendly, courteous and efficient service. Handle all customer queries and comments to ensure customer satisfaction.
• Take and process customer‘s orders in an accurate and timely manner.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
• Set up the counter at the beginning of each shift ensuring that displays are correct, the produce is fresh and correctly labeled.
• Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand.
• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
• Arrange for the efficient storage of goods as per guidelines .
• Work efficiently to control wastage of food and non- food items.
• Ensure the highest standards of hygiene, cleanliness and sanitation on the Counter at all times.
• Carry out additional tasks as instructed by management.
Key Performance Indicators (KPIs)
• Cost control /Waste reduction
Business Effectiveness/ Productivity
• Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)
• Timely completion/achievement of assigned work/targets
Customer
• Customer satisfaction/feedback (internal/external)
Education
• Certification in Food and Beverage/ Catering would be an advantage
Experience
• 1 years of experience in a customer facing role
Functional Skills
• Interest and enthusiasm for the hospitality industry.
• Able to communicate in English (verbal, reading and writing).
Core Competencies
• Collaboration
• Customer Focus
• Integrity and Trust
• Learning Agility
• Managing Diversity
Disclaimer:
Statements in this Role Profile are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.
المهارات
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة المطاعم/الخدمات الغذائية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/countersales-food-beverage-3930452/
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