الوصف الوظيفي
Client Relationship· Develops and nurtures excellent client relationships at the executive and operational levels supporting the Account Manager in establishing the customer/client as a reference Account and supporting growth opportunities
· Promotes Customer/client satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery.
· Drives Service Delivery Management partnership that put Injazat in a trusted advisor status with customers and vendors.
· Constantly assess customer feedback and make necessary improvements.
Service Delivery Operations· Ensures all contracted services are delivered to the approved service model for service support
· Acts as focal point of contact for all operational issues for the client and Injazat delivery organizations and between Account Manager and Capability Management
· Ensures delivery of service excellence through monitoring and reporting of performance and acting quickly to address issues as they arise
· Manages onsite operational resources ensuring responsibilities are understood
· Defines and manage local rosters and shifts to ensure service hours coverage, escalating resourcing issues with the Capability Management
· Ensures that the process is adhered to in accordance to documented procedures
· Identifies and drives optimization while managing scope, cost of delivery and resources.
· Identify issues and risks that may impact a successful delivery of contracted services.
· Provide guidance on process improvement and recommends changes in alignment with business tactics and strategy for area of responsibility
· Applies expert subject matters knowledge to manage staff activities to solve most complex business/technical issues within established policies.
· Drive and manage Continuous service improvement program across managed clients.
المهارات
Minimum Qualifications:· Bachelor degree in Computer Science, Information Systems/Management or a related discipline
· ITIL Manager trained
Minimum Experience:· (3-5) years relevant experience in IT Service Management role or similar working in a local or international IT Outsourcing service provider environment. Solid understanding of IT service best practice.
Job Specific Skills:· Proven history of successfully interacting with customers and delivering solutions which meet customer expectations
· Maintains strong values of integrity, commitment, and self-improvement
· Exceptional planning and organisation experience
· Experience of working in a customer service environment
· Ability to handle high levels of stress
· Strong people management skills
· Excellent time management.
· Good interpersonal and communication skills
· Good knowledge of ITIL disciplines
· Able to demonstrate initiative and a proactive approach
· Flexible but methodical and thorough approach- Process oriented.
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع العام)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 10
الشهادة بكالوريوس/ دبلوم عالي
نسخة للطباعة 
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