الوصف الوظيفي
• Implement changes service management infrastructure to support services
• Responsible for implementing the provided service management processes and service request procedures using the service management tools.
• Responsible for ensuring successful integration of new or changed application services within existing environment
• Accountable for ensuring the smooth operations of the service management tools
• Responsible for maintaining, operating, troubleshooting and improving ITSM tools
• Responsible for enhancing the monitoring capabilities to meet the business requirements
• Accountable for ensuring Problem Management process is consistently followed
• Conduct problem identification, recording classification and investigation activities
• Responsible for fine tuning and ensuring efficiency in system performance
• Improve on the current environment and develop new reports depending on the business and technical requirements
• Recommend and implement changes to performance measures
• Perform role in Availability Management process related to management infrastructure
• Perform role in Capacity Management process in relation to management infrastructure
• Perform role in Change Management process in relation to management infrastructure
• Perform role in Configuration and Release Management process in relation to management infrastructure
• Perform role in IT Service Continuity Management process in relation to management infrastructure
• Perform role in Incident Management process providing 2nd level support
• Documenting all changes in the environment
• Ensure that CAB is correctly defined based on need
• Ensure all Changes are recorded in the CMDB
• Identify improvements in the environment and propose an implementation path with minimal impact
• Plan for sizing the environment according to the business needs
• Maintain any existing SLA’s with depending technologies
• Report on health, performance, SLA, incidents and problems, implementations
• Scan regularly for any anomalies that might disturb the provided service and SLA’s
• Provide guidance to monitoring staff on threshold levels and alarm categories
• Ensure System and Data designs are fit for purpose
• Provide a technical interface with Suppliers to ensure full understanding of application features and dependencies within SSC
المهارات
• Bachelor’s degree in computer science or business Management
• 3 years experience as service management analyst (operation or development)
• ITIL Foundation certified is a must with high certificate level is desirable
• ISO 20000 implementer .e ISO 27000 implementer is preferable
• Ability to communicate effectively both orally and in writing; to work effectively with clients in order to provide guidance and instruction to others
• Maintaining confidentiality of work related information and materials
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة الإتصالات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3840525
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
نسخة للطباعة 
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