الوصف الوظيفي
Receive incoming calls, take notes, and address client needs in a manner conforming to service level specifications.
Escalates technical issues as appropriate.
Interact with support organizations to ensure restoration of service and/or identification and correction of core problems.
Submit password and program configuration changes as needed.
Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
Log issues and either resolve them or ensure they are dispatched to the applicable support group.
Ensure Proper Issue Tracking troubleshoot network connectivity and server ability.
Consult with network and server teams to confirm outages. Track customer impact from server and network problems.
Ensure follow-up on unresolved cases. Escalate problems as necessary to ensure contractual agreements are met. Redirect cases as needed.
Research emerging and known issues with client products to better evaluate and troubleshoot.
Ensure problems are properly investigated, and that issues found through investigation are corrected or escalated to the proper parties for resolution.
المهارات
Bachelor in Computer Sciences or related filed
Professional certifications such as ITIL
Knowledge of MS Products (from user perspective)
Strong Customer Service Skills, verbal and written
Accuracy of data input
Service Desk or Contact Center previous environmental experience preferred.
Good literacy skills in both Arabic and English
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع العام)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 5
الرقم المرجعي للوظيفة JB3820501
المرشح المفضل
المستوى المهني مبتدئ
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 3
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 22 الحد الأقصى: 30
نسخة للطباعة 
ابلغ عن اعلان مخالف