Account Manager

Job Responsibilities
• Operate as the lead point of contact for any and all matters specific to your key accounts/customers.
• Positively represent the company and influence discussions within relevant professional and trade organizations to shape company image and well-differentiated competitive profile.
• Develop a trusted advisory relationship with key customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Assist with high severity requests or issue escalations as needed.
• Represent the company in a professional, credible and trustworthy manner at all times.
• Implement relevant tactics to ensure that the company strategies and core business objectives are delivered.
• Prepare, conduct and report best practice, business updates and account plans and understand the overall strategic and tactical requirements for the company.
• Maintain a regular supply of relevant market intelligence, technical knowledge and professional information relating to the company portfolio to support the key customer groups, using both internal and external information sources.
• Develop appropriate tactics to obtain a maximum commercial benefit for the company service range.
Required Qualifications
Candidate Background
• Experienced Account Manager with minimum of 2 years’ experience in account management, sales, and marketing.
• Ability to take an account management approach to manage the assigned account (s) business
• Ability to plan and manage the demands of a broad portfolio of services
• A proven track record in commercializing products or/and services.
• Ideally a university graduate, with possible further sales/marketing qualifications.
Basic Qualification
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Proven account management or other relevant experience
• Ability to work in virtual teams and Matrix environment
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Team orientation and the ability to work closely with cross-functional partners.
• Flexible “can do” attitude needed to thrive in a fast-growing company.
• Demonstrated the ability to confidently interact with external experts
• Self-motivation, innovator, and drive to ensure success
• Self-accountability persuasiveness and competitiveness
• Experience in delivering client-focused solutions based on customer needs
• Excellent interpersonal, negotiation and communication skills
• Excellent public speaker, with outstanding presentation skills
• Demonstrate professional and ethical behavior.
• Demonstrate role model behavior in line with the company Leadership Attributes and Core Values.
Technical Qualities
• Bachelor degree, university graduate (pharmaceutical experience is advantage)
• Fluency in the English language is a must
• IT literate with strong analytical skills