Cybertron International Inc. is a leading IT Services and Computer Manufacturing company at the US, and we are looking for an IT Support Engineer for our Cairo office, which is located at Smart Village.
Needed Qualification are:
• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
The IT Support Engineer will report to Technical Service Manager and his/her essential Duties and Responsibilities are:
• IT Support relating to issues with the internal systems and network infrastructure
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Support services for virtualization technologies: VMware, Citrix, and Microsoft
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Administer hosted and cloud solutions for customers using technologies that meet their requirements
• Support disaster recovery solutions
• Remote access solution support: VPN, Terminal Services, and Citrix
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Document maintenance for all computer systems and network infrastructure
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
The job will be Full Time, with working hours between 12:00 PM and 09:00 PM through Monday to Friday (8 Working Hrs + 1 Break Hr)
Successful applicants must have:
• Relevant previous IT Support experience (Minimum of 5 Yrs)
• Flaunt English is a MUST
نسخة للطباعة 
ابلغ عن اعلان مخالف