Customer Service Executive

Job Description
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
• Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
• Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
• Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
• Might be required to achieve individual sales goals.

Skills Required
• Ability to speak and understand English.
• Ability to write business letters and reports.
• Good conversational skills to hold the attention of the customer on the telephone.
• Ability to grasp a query quickly.
• Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Ability to build rapport with people.