printer Technician

Handle customers complaints either in office, over the phone, by e-mail or field visits
· Renewal of Service contracts
· Handle all IT related requirements at Smartec office
· Prepare Service reports of all the printers that have been fixed
· Brother Claims
· Checking the inventory at the warehouse
· Troubleshooting and thinking independently.
· Complete all administrative aspects of the job on time and error-freeand reviewed
on daily basis with the Service Coordinator.
· Provide accurate feedback with call close information, parts usage reporting and
customer meter readings.
· Analyze customer needs, recognize business opportunities, and influence sales
volume growth.
· Communicate and interact with customers, field service, sales, management, and
administration in a way that is courteous, positive and professional.
· During the field visit the Technician need to count the number of printers available in
each department (Printer Map)