Tele-sales representative

Location: Maadi, Cairo
Responsibilities:
· Contact potential or existing customers to inform them about our products and services using scripts
· Answer questions about products and the company
· Ask questions to understand customer requirements and close sales
· Direct prospects to the field sales team when needed
· Enter and update customer information in the database
· Take and process orders in an accurate manner
· Handle grievances to preserve the company’s reputation
· Go the “extra mile” to meet sales quota and facilitate future sales
· Keep records of calls and sales and note useful information

Requirements:
· Proven experience as tele-sales representative or other sales/customer service role
· Proven track record of successfully meeting sales quota preferably over the phone
· Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
· Ability to learn about products and services and describe/explain them to prospects
· Excellent knowledge of English
· Excellent communication and interpersonal skills
· Cool-tempered and able to handle rejection
· Outstanding negotiation skills with the ability to resolve issues and address complaints
· High school diploma; BSc/BA will be a plus

Package:
· Competitive Basic salary
· Sales commission + KPI
· Medical insurance