Technical Support Specialist

Job description:

Provide end-to-end support for local and remote users in person, via phone or by email. Diagnose and resolve common connectivity problems with switches, routers and firewalls. Proactively identify and resolve hardware, software and operations issues. Deploy, monitor and maintain production systems to ensure smooth running and correct operations. Assist with maintaining the availability of multiple IVR systems.

Basic Qualifications:

1. Must have demonstrated technical support experience for Microsoft products. 2. Demonstrated skills in configuring/managing enterprise level routers/firewalls/switches. 3. Resident of Cairo.

Preferred Qualifications:

Experience with Microsoft administration technologies including Active Directory. Experience with SQL Server administration. Experience with IVR platforms. Working XML knowledge. Experience in Linux.

Contact Instructions:

Please, carefully read the qualifications and the job description. Please, send an updated resume to hr at binarywaves.com. The email message subject must contain “Technical Support”, otherwise the message will automatically be ignored. Please, do not send your resume twice.