Training Coordinator

o Interact directly with customers either by telephone, electronically or face to face.
o Respond promptly to customer inquiries and handle and resolve customer
complaints.
o Obtain and evaluate all relevant information to handle inquiries and complaints.
o Direct requests and unresolved issues to the appropriate IARS Egypt resources and follow up to assure customer satisfaction.
o Manage customer records.
o Keep records of customer interactions and transactions including details of inquiries, comments and complaints and details of actions taken via Operational Manager
o Communicate and coordinate with internal departments.
o Maintain proficient understanding of all IARS Egypt and services.
o Report monthly on customer activities with an analysis of opportunities and
challenges and recommendations for action.
o Facilitate customers’ effective use of courses, resources and services to expand their online program with IARS Egypt.
o Ensures and provides quality service to both internal and external customers.
o Maintain filing systems
o Preparing all tools for training.
o Organize the training include: review the list of participants, monitor trainee in
training, support trainer in training.
o Photocopying, distribution, management of training materials as regulation of
procedures to control documents.
o Responsible for trainees’ registration.
o Responsible for tuition fees collections.
o Backup, check training materials periodically.
o Record training plan, training programmes.
o Record results of evaluation and training. o Archive records of training, including course content, the training, the number of students, results, feedback
o To act as invigilator when required (after attending training programme on invigilation system)