office manager and customer service

urgent required female customer service and office manager
supervise, evaluate and plan the work of other administrative staff
* interview and train staff
* manage facilities including vehicles and equipment
* ensure office meets health and safety requirements
* schedule events and projects
* liaise with administrative, technical and management staff, facilities contractors and building managers
* provide secretarial services, such as note taking, for committees
* maintain computer files, directories, databases and websites
* prepare correspondence
* manage records
* prepare financial and data reports.
# handle and resolve customer complaints
# obtain and evaluate all relevant information to handle inquiries and complaints
# perform customer verifications
# process orders, forms, applications and requests
# direct requests and unresolved issues to the designated resource
# manage customers’ accounts
# keep records of customer interactions and transactions
# record details of inquiries, comments and complaints
# record details of actions taken
# manage administration
# communicate and coordinate with internal departments
# follow up on customer interactions
at least 3 years experience
near from nasr city or masr el gedida
very good command of English and computer skills