Title IT Technical Support
Categories Information technology
Job Information
1. Communicate with other departments to report and resolve software, hardware, and operations problems.
2. Configures user accounts and roles
3. Contacts second line of support if required (supplier / vendor).
4. First line of troubleshooting & maintenance.
5. Identify research and resolve technical problems.
6. Implement policies and procedures related to hardware and software acquisition, use, support, security, and back up.
7. Maintains Phone Infrastructure.
8. Maintains the IT Stock & supplies.
9. Periodic systems preventive maintenance. (PCs, printers, photocopies.)
10. Respond to telephone calls, email and personnel requests for assistance
11. Troubleshoot & install network equipment.
12. Troubleshoot & Installing Printers, computer hardware, Switches.
13. Troubleshoot Microsoft Outlook Problem.
14. Troubleshoots hardware, software, peripheral, and operating system performance issues.
15. Providing all business units with relevant technical support.
Job Qualifications:
* B.Sc. Computer seince or equivalent Studies
* 1-3 Experience as Helpdesk or Technical Support Administrator
* Excellent command of English language.
* High ability to define problems, to collect data, to establish facts, and draw valid conclusions.
* Ability to work independently as well as a team member especially as a team leader.
* Flexibility of personality and high capability of problem Solving.
* Work under pressure to meet deadlines.
* Planning, follow up, communication, and teamwork.
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