The CSR serves customers by providing product and service information; resolving product and service problems.
The CSR has the following tasks:
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
- Provides support by email, chat and/or phone (as requested by the project)
- Ensures quality of his/her answer by proofreading his messages
- Escalate questions and comments when answer is not listed
- Prepares daily activities report
- Collect information about the product and escalate it to the developer
- Attends meeting with client if needed
- Keeps his/her computer clean and protected to avoid and prevent security issue (Antivirus and firewall activated and up to date)
- Ensure work computer is up to date and can run requested software
- Assists team members to find answer
- Helps forming new agent if requested
- Works with QA Specialist to improve quality of services and products
QUALIFICATIONS
- Interest in video game
- Excellent linguistic skills both in English and Arabic
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
عفوا، تم إخفاء عرض الايميل لهذه الوظيفة حيث أنه قد مر أكثر من 30 يوما منذ نشر هذا الاعلان وقد تم ارشفته، يمكنك العودة الى الصفحة الرئيسية بالضغط على الرابط بالاعلى لمشاهدة احدث الوظائف المنشورة يوميا.
نسخة للطباعة 
ابلغ عن اعلان مخالف