IT Support Engineer

- One of the leading telecommunications services company announces that need to fill a position (IT Support Engineer) Provided that the following conditions are met:
Duties and responsibilities:
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with to ensure IT systems are fully functional after troubleshooting.
• Prepare accurate and timely daily reports, any other once requested.
• Document technical knowledge in the form of notes, manuals user guides.
• Maintain jovial relationships with colleagues.
• Maintain positive feedback from company employees by sharing knowledge and best practices including training users on best way to use devices and software’s.
• Has a solid understanding of firewalls and online central storage.

Requirements and Skills:
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Hands-on experience with Windows, Mac and Linux OS environments
• Understanding cloud storage in general, Microsoft office 365 SharePoint and OneDrive management.
• Certification in Microsoft 365, or similar technologies is a plus.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues
• Ability to use and solve security issues using antivirus tools, software’s, and firewalls.
• Familiarity with remote desktop applications and help desk software (e.g. Jira service desk).
• Good understanding of ITSM concepts, a certificate is a plus.
• Excellent problem-solving and communication skills.
• Experience in hosting with several platforms (Microsoft Azure, Amazon, and Google Cloud).
• Experience in dealing with Windows 10 and Windows Server Administration.
• Experience in dealing with networking and maintenance networking devices.
• Ability to provide step-by-step technical help, both written and verbal.
• BS degree in Information Technology, Computer Science, or relevant field.
• Hands-on experience on database queries and setup, specially MySQL and Oracle
• Hands-on experience on writing and troubleshooting scripts (perl, bash, php)
• Good understanding of Linux System command and Linux OS installation

How to Apply:
All CVs to be sent through our account
NOTE:  Please mention the position on your email subject.