Company: KARTSOFT LTD
Location: Remote (Work from Home)
Job Overview:
Join our dynamic team at KARTSOFT LTD as a Customer Support Agent and help us provide exceptional service to our valued customers from various Arabic countries. If you have a passion for online betting, strong communication skills, and can manage multi-channel inquiries, we want to hear from you.
Key Responsibilities:
Handle customer inquiries via website live chat, email, and social media.
Provide accurate, valid, and complete information by using the right methods/tools.
Manage complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Build sustainable relationships and trust with customers through open and interactive communication.
Maintain detailed records of customer interactions and process customer accounts.
Work with the team to ensure consistent and up-to-date information is shared across all channels.
Required Skills & Qualifications:
Proficiency in English and Arabic – both written and verbal.
Knowledge of online betting platforms.
Strong computer skills, particularly in Google Suite.
Ability to multi-task, prioritize, and manage time effectively.
High school diploma or equivalent; further education in a related field is a plus.
Previous experience in a customer support role is advantageous.
Familiarity with CRM systems and practices.
We Recommend:
Patience and adaptability in handling a diverse range of customer inquiries.
Strong problem-solving skills.
Cultural awareness and sensitivity given our diverse customer base.
Knowledge of the online betting industry’s rules and regulations.
Compensation & Benefits:
Starting basic salary of $700.
Performance-based bonuses.
Continuous training and development opportunities.
Flexible work hours.
A collaborative and supportive work environment.
How to Apply:
Interested candidates are invited to send their CV, along with a cover letter detailing their relevant experience, to . Please include “Customer Support Agent Application – [Your Name]” in the subject line.
Application Deadline: 10/09/2023
Note: Only shortlisted candidates will be contacted. KARTSOFT LTD is an equal opportunity employer and values diversity in its company.
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