Summary
Develop your career and skills set with MCCS! We specialize in creating call center solutions. We are currently seeking Customer Service Representatives to join our team. At MCCS, you will receive in-depth training to ensure you are fully prepared to represent our clients with their customers. Our management team is fully invested in your success, and we will be there to ensure you get the coaching and development you need to be successful. If you’re a driven, independent problem solver who brings leadership and enthusiasm to everything you do, then join our Team. We aim to employ the brightest minds in the world to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds and experiences - people like you.
Purpose
Serves customers by providing product and service information; resolving problems; determining requirements; answering inquiries, fulfilling requests; maintaining database and documenting actions.
Roles and Responsibilities
• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Answers product and service questions; suggests information about other products and services
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Maintains database by entering information and customer records by updating account information
• Keeps equipment operational by following established procedures; reporting malfunctions
• Records customer inquiries by documenting inquiry and response in customers’ accounts
• Opens customer accounts by recording account information
• Prepares product or service reports by collecting and analyzing customer information.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Improves quality service by recommending improved processes; identifying new product and service applications
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Contributes to team effort by accomplishing related results as needed
Requirements
• Fluent in Turkish and English
• Strong computer skills
• Excellent communication skills
• Call Center/Customer Service Experience is preferred
• Reliability
• Customer-oriented work attitude
• Enjoy assisting customers in a friendly and respectful manner
• Problem solving and excellent time management
• Highly independent work ethic and outgoing personality paired with a strong team spirit
• Working effectively with teams and networks across geographic, functional and other cultural and organizational boundaries
• Ability to liaise with staff in all parts of the organization
• Available to work 20 hours per week, Monday to Friday, 18:00 - 22:00
Further procedure
We will conduct an interview on Skype with the candidates
We are looking forward to your application
www.mycallcentersolution.com/careers
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