Senior System Support

الوصف الوظيفي
General Accountability
A System Support Specialist reports to the Manager of Technical Support. The Specialist is responsible for a wide range of activities related to the stable and efficient operation of those computing systems on which the University depends. The Specialist is familiar with, complies with, and at all times promotes the University’s policies and its directives related to information systems and technology.
Nature and Scope
New information-technology is in a constant state of transformation. At the same time, older technology continues to require attention. New technology is being deployed at a faster pace than the old systems can be decommissioned, causing an ever-increasing demand on both the volume and the high level of knowledge required to maintain both.

The major responsibility of a System Support Specialist is to maintain computing systems and software within IST and other University units, as well as monitor and optimize system performance and diagnose and correct system faults for these environments. In addition, the System Support Specialist is required to:
• Diagnose system emergencies when they arise and persevere until they are resolved.
• Advise for IST staff, management, and clients on technical issues.
• Plan the installation and implementation of new hardware and software.
• Liaise with vendor representatives when resolving software and hardware problems.
A System Support Specialist is involved with various projects and working groups within IST and outside the department. Day-to-day technical support activities require a System Support Specialist to also work with IST staff and management in a team-oriented approach. Day-to-day support activities include what are commonly known as “system administration” tasks such as monitoring and maintaining system resource usage, security, operational standards, system performance, and attending to operational problems related to various networked components. These tasks sometimes require a System Support Specialist to work irregular hours and to be available on rotations of 24-hour call.
A System Support Specialist works closely with other members of the Production Support and Systems groups to support efforts such as the analysis, design, planning of hardware and technical software. A System Support Specialist is expected to remain technically current with emerging technologies and issues as they relate to the computing environment at the University in order to carry out their responsibilities and duties. This also requires a working understanding of the major administrative information systems in order to provide technical assistance, advice and planning input.

المهارات
Statistical Data
Specific Accountabilities
A university degree in computing systems and software-engineering discipline or equivalent is required. The core competencies of a System Support Specialist require knowledge of the computing system or database, as well as an understanding of hardware, networks, application software packages, and how they interact. In addition, the ability to recognize and resolve problems when they arise is required. Good interpersonal and communication skills, both written and oral, are required.
Core Competencies
Hardware
• General knowledge of computer hardware and an understanding of how it integrates with the computing systems and databases. Awareness of capabilities and limitations of various configurations.
Networking
• A general knowledge of network connectivity, integration, and protocols.

Software Development
• Knowledge of software development theories, methodologies, and standards.

Operating and Database Systems
• Depending on the areas of responsibility a System Support Specialist may be involved in a variety of the following areas of support:

o Operating System/Database installation and upgrading
o Software package installation, updating, and distribution
o Operating System/Database tuning and performance monitoring
o Database administration
Problem Solving
• Ability to apply knowledge of the broad range of technologies to achieve effective solutions.
Communications Skills
• Ability to understand and communicate complex technical concepts.
Organizational skills
• Ability to effectively organize and prioritize duties.

تفاصيل الوظيفة
منطقة الوظيفة ينبع, المملكة العربية السعودية
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة المملكة العربية السعودية

https://www.bayt.com/ar/saudi-arabia/jobs/senior-system-support-3892141/