Senior Cisco Contact Center Engineer

الوصف الوظيفي
Specialized in Designing, Configuring and Maintaining UC Clusters integrated with UCCX/UCCE/ICM/CVP/CUIC/Finesse and Call/Video Recording.
Integration with third party software like SMS, Email, facebook and WhatsAPP.
CCNA, CCNP routing and switching.
CCNA, CCNP Collaboration.
Cisco VOIP: H323/SIP/MGCP/ SIP trunk, Gatekeepers, SRST, QoS, Cisco IP Telephony, CME, CUCM (9/10.5/11.6/12.6) Unity, Unity Connection, UCCX, UCCE (ICM, Loggers, Routers, HDS, PGs) IPIVR/CVP, Scripting, Business Call Flow, Call handler, SQL DB, CTIOS, Presence, Call Routing, Translation Routing, Device Mobility, Call Recording, Finesse and CUIC Reporting.

Telecom:
Voice Gateway: 39XX 38XX, 37XX SIP, T1/E1, ISDN, PRI, MPLS Cloud.
Networking Environments Protocols/ Management Tools: RTMT/SNMP/SYSLOGS/CISCOWORKS, WIRESHARK, ROUTING PROTOCOL (BGP, OSPF, EIRGP, IGRP), routed protocol (TCP/IP), WAN/LAN/WLAN/GPRS/GSM/EDGE, VPN, DHCP, FIREWALL, DNS, TFTP traffic filters using standard and extended access-lists, distributed –lists, and route maps, traffic shaping, COS, QOS and tuning network for optimum convergence and load balancing.
Cisco Router/Switch:
Catalyst Switches: L2/L3, Branch ISR-Core and Edge Routers, Performance tuning: VTP, STP, PVRST +, HSRP, VRRP, GLBP, GRE tunneling (IPV4 and IPV6), and ISP MPLS Cloud.
OS/Server:
ESX Server/Linux/Unix/windows 2016 and 2019.
Software:
Cisco IOS/Jabber and IP Communicator/VMware/backup and Data Recovery Tools/Visio/Call Recording.
Hardware:
Cisco UCS and BE server/Dell/HP.
Database and Scripting:
SQL, UCCX scripting, CUIC Contact Center Reporting.

المهارات
UC professional with over 5 years of Networking and Telecommunication Expertise in Consulting, Designing, Deploying and Optimizing Unified Communications Clusters and Data Networks.
Ability to communicate at all levels of an organization from end Users to Senior management about both business infrastructure and platform needs.
Excellent project management, project scoping, troubleshooting, problem resolving, documentation and customer management skills,
Expertise in technical documentations System Design Docs, LLD and HLD.
Managing and supporting Enterprise and contact center infrastructure with Gateways capacity planning, Business call flow, Scripting, IPIVR/UCCX/Finesse/CAD/SQL DB, Call Recording, contact center’s CUIC Reporting and Analytics.
Ability to perform effectively under timelines with multiple competing priorities.
Ability to participate in strategic consultations, site assessments, solutions architecture, DR Planning and review.
Ability to work in shifts.
Good spoken & writing English language skills.
Strong problem-Analysis skills.
Job Location: NEOM
Iqama: Transferable
Single Preferable not mandatory
تفاصيل الوظيفة
منطقة الوظيفة تبوك, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 5
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/senior-cisco-contact-center-engineer-4678283/