الوصف الوظيفي
Manages and oversees a team of call center agents.
Motivates and supports agents through feedback and communication.
Measures KPI’s like inbound calls, call waiting, and call abandonment.
Assists with taking agents’ calls if they can’t handle the workload.
Improves quality of results by recommending changes.
Provides product/service information by answering questions and offering assistance.
Keep track of employee attendance, and make sure work procedures are complied with.
Assist in hiring and onboarding new employees.
Prepares monthly and annual performance reports.
Creates targets and goals for improvement.
المهارات
Tech savvy with knowledge of relevant computer programs and telephone equipment
Ability to remain calm and respectful under pressure
Exceptional customer service expertise
Proficiency with the English language
Strong verbal and written communication skills
Organizational skills and attention to detail
Familiarity with quality assurance and data analysis software
Excellent negotiation and problem-solving skills
Education and Experience Requirements:
High school diploma or equivalent
At least [number] years of working in customer service, a supervisory role, or in a call center is required
Experience with coaching, training, and motivating employees is required
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة مكاتب إدارة الشركات
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
https://www.bayt.com/ar/saudi-arabia/jobs/call-center-supervisor-4662611/