Key Account Manager
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الوصف الوظيفي Customer service: Responsible for the mobilisation, onboarding and induction of new employees • Act as a point of contact for Strategic Account clients by answering questions and queries on time, including processing incoming e-mail, mail and phone calls • Ensure that all clients receive a clear outline, plan and timeline of service activities, including relevant dependencies such as required documentation and minimal application requirements • Ensure that all clients are kept up to date with the status of their services and requests including if there are complications with activities along with possible resolutions Administration activities: • Prioritize activity and administer a daily rhythm of Strategic Accounts activity • Support in drafting professional correspondence such as contracts, agreements, letters, and other documents as advised by the Head of Strategic Accounts • Support the Business Unit Head with several vital duties, including but not limited to: ▪ Raising invoices request forms ▪ Chasing aged debt ▪ Keeping up to date with governmental changes • Maintain up-to-date records on client activities, requests and renewals • Accessing government portals • Ensure that all department tools are kept up to date and contain the relevant and up to date information • Support the Head of Strategic Accounts in preparing the relevant activity reports for the Senior Management and Executive Teams Client facing activities: • Support the Head of Strategic Accounts to ensure the following key activities are completed to desired quality standards and to the timescales laid out in proposals and other client-facing documentation • Taking minute meeting notes and action points • Act as a point of contact in all matters relating to client concerns and needs • Provide progress updates when required Back Office Services: ▪ The renewal of all appropriate licences and registration, including but not limited to; MISA, CoC, Commercial Registration, Municipality License and Wasel ▪ The management of critical government portals including but not limited to; HRSDF, GOSI, Muqeem and Qiwa ▪ The issuing of employee-related documentation including but not limited to; LOIs, LOIntros, ERE Visas, Iqama cards, Residency Permits and Uniform Business Visas (UBVs) ▪ The attestation of critical company and employee letters and documentation Collaborative working: • To attend and actively participate in team and project management meetings where required • To support HR to prepare, process, and submit LOIs, Iqamas, visit visas, ERE visas and other legal documents to government departments • To support finance in preparing financial documentation such as invoices and credit notes, reconciling accounts, and chasing overdue invoices • To work in partnership with other Business Units and, where appropriate, make referral internals to other AEI services and products المهارات • Excellent customer service skills and ability to build relationships • Good attention to detail and organizational skills • Proactive approach to workload • Ability to work in a process-driven environment • The ability to summarize complex information • Strong communication skills • Methodical Problem-solving skills • Excellent MS Outlook, Word and Excel skills Preferred: · Good Arabic language written and oral skills · Knowledge of Saudi Labor Law تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/key-account-manager-4615974/ |
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