Genesys Contact Center Consultant
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الوصف الوظيفي § Collaborate with solution experts to develop and deploy secure solutions. § Ability to multi-task, self-start, work in a fast-paced team environment and work independently while maintaining outstanding communication skills. § Interface with management and vendors to develop and implement new contact center solutions to meet business requirements. § Build the contact center solution to meet Multi-site datacentre design, migrations and buildouts with disaster recovery planning and implementation. § Design and manage the rollout of various contact center scenarios with necessary capacity planning, performance tuning, and configuration optimization. § Solve unique or complex problems that have a broad impact on the business. Take a broad perspective to identify innovative solutions. § Analyze business requirements to develop technical contact center solutions and their framework. § Design, test, and inspect contact center systems. § Perform contact center modelling, analysis, and planning. § Develop technology roadmaps. § Develop test plans, implementation plans, and project timelines for various projects. § Determine production direction. § Assess vendor development/test strategies. § Solve complex problems with many variables. § Framework Routing & Reporting Foundation § Framework Routing & Reporting Operations § Framework Routing & Reporting Administration § Framework Routing & Reporting Foundation § E-Services Foundation § E-Services Administration § Gathering Business requirements § Design new business routing needs § Design new solutions for the contact center § Enhance the routing in a better way to satisfy the customers. § Perform integration with 3rd party applications. المهارات § Several of the most notable certifications for Cisco & Genesys Contact Center: § Be able to demonstrate your ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and troubleshooting of complex network issues. § Experienced with implementing Cisco collaboration solutions. § Exceptional integrity, outstanding communication skills, and strong interpersonal skills are critical traits. § Proven Expertise on Cisco and Genesys contact center products. § Experience designing contact center solutions to meet AL RAJHI BANK requirements. § Skilled in designing contact center architecture to meet AL RAJHI BANK specification. § Experience creating customer requirements for designing custom contact center solutions. ✓ Collaboration CCIE ✓ E-Services 8.5 Consultant ✓ Interaction Recording 8.5 ✓ Workforce Management 8.5 § Proficient with Cisco Unified Communications Manager (CUCM) and Unified Contact Center Enterprise (UCCE). § Experiences (>2 years) in Java standard JDK1.8 & Python. § Knowledge with Spring Framework. § Be familiar with python web frameworkflask or django）. § Knowledge of Database like MySQL, PostgreSQL, MongoDB，Redis and cache technology memcached. § Experience in Linux, Docker or Openstack. § Knowledge of Agile developing methodology & GIT CI/CD. § AWS certification. Associate or Expert تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/genesys-contact-center-consultant-4608463/ |
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