Digital Account Manager (Client Servicing)

الوصف الوظيفي
About the Job:

We are looking for a talented Digital account manager to join our team. The ideal candidate will manage digital marketing strategies with our clients and help them achieve their digital marketing goals. This individual will create digital projects to meet customer needs and serve as a point of contact for a customer’s digital needs.

Your role will be extremely important for customer success, satisfaction, and ultimately, loyalty.

Job is based in Saudi Arabia (Riyadh)

Responsibilities

Build long-term relationships with clients
Suggest, design and implement digital projects to increase customer ROI
Address client queries effectively and in a timely manner
Communicate clients’ goals to internal teams effectively and efficiently
Understand the company’s capabilities and services to communicate offerings
Prepare quotations for the current and new clients on new requests
Manage CRM data when necessary
Follow up with clients to finalize and close opportunities communicated by clients.
Function as a key liaison between the client and the agency
Follow up on payments when requested by Finance Team.
Work closely with the analytics team; review reports, trends and results; interpret data to make recommendations to advance our client’s business
Coordinate with Digital Operations Manager on task requests.
Review work by internal team to ensure it meets client requests.
Work closely with Performance Team to ensure results are delivered for clients
Provides strategic direction and ensures successful implementation of client projects
Implements and manages the effective delivery of key customer programs including communication strategies and issue resolution
Investigates, tracks and resolves customer and client concerns; identifies trends and implements solutions.
Guarantees client satisfaction across the lifecycle of the project
Assists in the planning and oversight of digital campaigns
Analyzes campaign results and carrying out optimization if needed
Manage client servicing on Web and SEO projects
Keep abreast with new trends in digital technology

المهارات
Qualifications

7+years of working experience in a similar role
Bachelor’s degree in Marketing or related field
Experience with customer service and account management
Strong understanding of online marketing tools
In-depth knowledge of online marketing tools and technology
Excellent understanding and knowledge of social media platforms
Team player
Good time-management skills
Great interpersonal and communication skills

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة التسويق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 8
منطقة الإقامة الرياض, المملكة العربية السعودية

https://www.bayt.com/ar/saudi-arabia/jobs/digital-account-manager-client-servicing-4590583/