Customer Experience Specialist

الوصف الوظيفي
We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services

.Customer Experience Specialist Responsibilities:

Tracking customer experiences across online and offline channels, devices, and touch points.
Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities
Identifying customer needs and taking proactive steps to maintain positive experiences.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
Analyzing customer feedback on product ranges and new releases, as well as preparing reports
Performing product tests, evaluating after-sales and support services, and facilitating improvements
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Keeping informed of industry trends and new CRM technologies.
المهارات
To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry.

A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image

A bachelors degree in marketing, communications, advertising, business management, or in a related field preferred
Solid knowledge of online customer engagement platforms and channels
Proficiency in MS Office, as well as CX and CRM software, such as amo CRM and Qualtrix Customer XM.
Exceptional interpersonal skills and a client-centered approach. Great organizational and time management abilities. Superb communication, collaboration, and problem-solving skills.
تفاصيل الوظيفة
منطقة الوظيفة المحمدية, الرياض , المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/customer-experience-specialist-4515775/