الوصف الوظيفي
Carry out new call center agent training activities as per set directions.
Understand the organization’s requirement to formulate daily targets for the call center activities.
Collect and analyze call-center statistics.
Check the overall efficiency of the call center agents by examining important metrics.
Train and help call center agents and associates to handle daily tasks with utmost proficiency.
Prepare a clear and concise lead report to facilitate management in making appropriate sales decisions.
المهارات
Professional call center individual with experience in managing a Operation team.
Portraying a good understanding of ideal customer service ranging from fluent communication to fruitful discussion.
Adept at setting goals and leading the team to offer exceptional customer service support and assistance.
Superior command of fluent communication with good understanding to use the right vocabulary.
Knowledge of performance evaluation and customer service metrics.
Capable of managing essential software and tools like MS Office, cloud platforms, and the company’s call center software.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
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