Job Summary
As a Customer Service Representative, you will manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Main Responsibilities
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Qualifications
• Diploma, Bachelor degree, or equivalent.
Experience & Skills
• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• communication skills- verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
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