Customer Service Officer

الوصف الوظيفي
Our Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. and resolve customer problems via phone, email or live chat. We solve problems the first time so that customers have an effortless experience every time.Key job responsibilitiesCustomer Focus· empathize with and prioritize customer needs· Demonstrates conflict resolution, negotiation, and de-escalation skills· Demonstrates ownership to resolve challenging customer issues, escalating when necessary· determine customer needs and provide appropriate solutions· Maintain regular and reliable attendance, including the daily schedule as assigned
المهارات
Communication Skills· Good English level· Excellent communication skills in (written and verbal)· Ability to communicate correctly and clearly with all customers· Good comprehension skills – ability to clearly understand and state the issues customers present· Ability to concentrate – follow customers issues without distraction to resolution· Good composition skills – ability to compose a grammatically correct, concise, and accurate written response· Ability to work independently and within a teamComputer Knowledge/Skills· Ability to use a desktop computer system· Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer· Excellent typing skills· Demonstrates understanding of the Internet· Demonstrates an ability to successfully navigate websites· Demonstrates a Good knowledge of Outlook applications· Ability to successfully adapt to changes in the work environmentCustomer Focus· Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment· Ability to empathize with and prioritize customer needs· Demonstrates interpersonal skills with a diverse customer base· Demonstrates conflict resolution, negotiation, and de-escalation skills· Demonstrates ownership to resolve challenging customer issues, escalating when necessary· Ability to determine customer needs and provide appropriate solutions· Maintain regular and reliable attendance, including the daily schedule as assigned· Flexible with the working schedule; may be expected to work weekends, holidays and events· Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the peak season.Problem Solving Skills· Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned· Ability to approach problems logically and rationally· Action oriented and self-disciplined· Organized and detail-oriented· Ability to quickly and effectively prioritize work time in various departments to meet business need· Ability to maintain composure in highly escalated situations· Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer serviceBasic Qualifications· Must have a minimum of B1 proficiency in written and spoken English.· Must be 18 years of age or older· Graduate with a minimum qualification of high school degree· Must be flexible in rotational shifts including night shiftsProven customer support experience.Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.Strong phone handling skills and active listening.Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.Good time management and organizational skills that contribute to a rise in overall productivity.Fluent in operating the latest computer software and online tools.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة إنتاج الأغذية والمشروبات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
منطقة الإقامة الرياض, المملكة العربية السعودية

https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-officer-4533810/