الوصف الوظيفي
Objectives
Accurately and skilfully undertake the repair and servicing of all cars
Support the Workshop Controller in the running of the Luxury Car facility
Detect and diagnose faults and establish work required
Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction
Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines
Measures
Departmental complaints log and customer satisfaction data (CEM)
Repeat service visits / ‘fixed right first time’ log
VQM / Retailer audit against standards and guidelines
Vehicle turn around data
Objective: Accurately and skilfully undertake the repair and servicing of all cars
Perform service and advanced diagnostic repair work as directed and in accordance with established and documented procedures, as well as conducting routine service work on all cars.
Analyse work orders carefully to understand a vehicle’s condition, the accuracy of the diagnosis and what work has been agreed to
Maintain the highest standards of workmanship in line with the latest technical guidance and evolving technical practice
Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk
Minimise wastage of all materials, oils and fluids
Objective: Support the Workshop Controller in the running of the Luxury Car facility
Assist the Workshop Controller in scheduling and prioritising work, advising on Luxury Car work requirements that affect service prioritisation and supervising the completion of jobs to ensure that the highest standards of workmanship are achieved
Assume a leading position within the Workshop and advise the Luxury Car Team on work priorities
Act as guide and mentor to junior level technicians, providing them with technical advice on non-Luxury Car work where required and assist the Workshop Controller with the induction of new staff
Be proactive in suggesting better ways of working, as appropriate
Undertake all other tasks and responsibilities as requested by the Workshop Controller
Objective: Detect and diagnose faults and establish work required
Test vehicles and provide diagnostic reports to the Workshop
Controller and service reception
Observe, recognise and report on vehicle and component serviceability
Conduct pre-service booking discussions with customers to resolve any issues, using customer-facing skills to understand and interpret faults leading to an accurate diagnosis
Communicate with customer-facing Luxury Car staff and customers over fault diagnosis in a clear, unambiguous way
Communicate with all other areas of business affected by potential work requirement eg Parts, Bodyshop, etc.
Objective: Deal with all customers directly in a customer-facing role and fulfil all tasks to the customer’s complete satisfaction
Meet customers at new vehicle handover, setting up the vehicle and demonstrating technical features to customers as required
Receive customers courteously, in line with the Volkswagen quality programme
For post-service booking communicate clearly and unambiguously when explaining a fault diagnosis or work required
Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring adequate seat protection is used in every vehicle during service and repair
Objective: Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines
Ensure vehicles comply with Volkswagen and industry safety standards when returned to customer and any faults have been reported and noted on the job card
Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility
Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy
Follow safe working practices and be proactive in suggesting possible improvements
Key Competencies
Customer Focus
Approach every situation with a desire to understand and deliver
Listen effectively and communicate clearly
Use every contact with the customer to build a relationship
Take responsibility for ensuring nothing is left to chance
Operational Focus
Contribute to good housekeeping
Contribute to the maintenance of health and safety
Care for the customer’s vehicle
Complete paperwork thoroughly
Make initial inspection of the vehicle
Diagnose vehicle faults
Make quality check at end of work
Use technology effectively
Monitor own performance
Create and maintain positive working relationships
Contribute to improved service processes
Business Focus
Work with other areas of the business to improve Retailer profit and customer care
Appreciate the impact of wider business issues on the
Retailer and customer
Represent the Volkswagen brand
المهارات
Essential Recruitment Criteria
Personal Qualities
Analytical thinking
Empathy and tolerance
Ethical behaviour
Responsibility
Open-mindedness
Self-confidence
Customer-orientation
Professional appearance
Education
City and Guilds Part 3 / BTEC equivalent or higher
NVQ, Level 3, Motor Vehicle
HNC / HND desirable
Experience
Minimum of Two years of experience in the same post.
Previous experience in a similar role
Previous experience working for a prestigious motor brand
Proven track record in vehicle repair and servicing
Proven technical ability at a level commensurate with that for selection to the Master Technician course
Current driving license
Ability to use technical vehicle repair and diagnostic software tools
Arabic & English language.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة المملكة العربية السعودية
https://www.bayt.com/ar/saudi-arabia/jobs/technician-riyadh-4516539/
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